Skip to main content

Delta CEO Reveals Eye-Popping Cost of Global Tech Outage

A botched software update earlier this month for cybersecurity software CrowdStrike affecting Microsoft computers led to a global IT meltdown that brought aviation to a screeching halt. Delta Air Lines the worst-affected, cancelling thousands of flights and working to get customers to their destinations, all while absorbing the costs of the debacle. 

Now, the airline needs to rebuild after what happened. Earlier this week, Delta hired a lawyer to explore seeking compensation from Microsoft and CrowdStrike, per Fox Business. And in a July 31 appearance on CNBC, Delta CEO Ed Bastian broke down just how much the days-long disaster ended up costing the company. 

"[The issue is] at Microsoft and CrowdStrike, and we are heavy with both. We are by far the heaviest in the industry with both. And so we got hit the hardest in terms of the recovery," he explained. "I think this is a call to the industry. Everyone talks about making sure Big Tech is responsible. Well, guys, this cost us a half a billion dollars." 

As for the legal action the company plans to bring against the two companies, Bastian stated plainly, "We have no choice." 

"[We lost money] over a period of five days, not just between the lost revenue, but the tens of millions of dollars per day in compensation and hotels, and we did everything we could to take care of our customers over that time frame," he said. "You can't come in to a mission-critical, 24/7 operation and tell us we have a bug. It doesn't work."

Related: Delta CEO Says It's Rethinking Controversial Policy Change

Bastian continued to unload on both tech companies, noting that Delta isn't looking to exact some kind of financial revenge, but to simply receive what they believe they're owed.

"We're not looking to wipe them out, but we're looking to make sure that we get compensated however they decide to for what they cost us: Half a billion dollars in five days," he said. 

Delta's recovery might have taken the longest, but all operations have since returned to normal around the globe. 



from Men's Journal https://ift.tt/hVrKjlT
via IFTTT
Marcadores:

Comments

Post a Comment

Popular Posts

15 Best Dandruff Shampoos for Men

This article was produced in partnership with Blu Atlas Dandruff is one of those pesky conditions that we try to avoid at all times. But, it’s not always as easy as it sounds. There are a lot of symptoms associated with dandruff: we’re talking dryness, flaking, itching, redness, oiliness, the list goes on. So if you want to prevent dandruff from becoming an issue for you, or if you’re struggling to get rid of dandruff, we’ve gathered a list of the 15 best anti-dandruff shampoos and shampoo treatments that will help you stay flake-free. But before we get into our 15 best dandruff shampoos for men roundup, let’s first talk about what exactly dandruff is and what causes it. We most often recognize dandruff by the dry, white flakes of skin that are littered throughout your hair and on the collar of your shirt or shoulders. These flakes can also appear in your eyebrows, beard, or mustache. While these dry, white flakes are harmless, that doesn’t mean they aren’t annoying. Not only can da...
Post a Comment
Read more